Privacy Policy

Data Protection

The UK Information Commissioner’s Office is an independent public body responsible for upholding information rights and data privacy. We adhere to their principles and guidelines.

In order to do this we:

  • Process your personal information in line with the ICO recommendations

  • Ensure that personal information collected is relevant and not excessive to needs

  • Only keep your personal information for as long as necessary

  • Only use your personal information for the reasons for which it was collected

  • Do everything we can to protect your personal information from accidental loss or unlawful processing

If you have any questions regarding our privacy policy please email

This privacy policy relates to our use of any personal information we process about you.

How we collect personal data:

We may collect your personal data in a number of ways, for example:

  • When you contact us by post, telephone, text, email or via our website ‘contact us’ section

  • If you send us messages or ask for information through social media

  • When you fill in an initial client questionnaire

How we use personal data:

Personal data is used to:

  • Respond to enquiries

  • Provide professional client consultations in line with our insurance policies

The information may include the following:

  • Contact details e.g. name, address, phone number, email address

  • Information concerning your health, medical conditions and medication

  • Date of birth, gender and marital status

  • Personal interests

  • Special educational needs

  • Contact details of your GP

Your rights:

You have the right to:

  • Request to see the information we hold about you

  • Tell us to change or update your information if it is inaccurate or it changes

  • Ask us to delete the information we hold about you.

Any request should be made in writing via email to Please allow 28 days for a response. With regard to client case histories, these are kept for 7 years in line with our insurance policy.


The information you give us is always kept strictly confidential however, in exceptional circumstances it may be deemed necessary to inform relevant authorities if the therapist deems there is a physical risk of harm to the client or others.

Third Parties:


We will never give your data to third parties for advertising or marketing purposes.

How long do we keep your personal information?

We keep your personal information for as long as is necessary for your interaction with us. In some circumstances, we are required to keep the information for a set period of time, e.g. Client records – 7 years or, in the case of minors, for 7 years after their 18th Birthday.

How do we store your personal information?

All client case histories are stored as a paper copy only in a locked filing cabinet. The details are used solely for the purposes of providing a safe and effective kinesiology session by your kinesiologist. If you send us your copy via email then it is immediately printed and deleted from the computer.

Changes to this policy

This policy may change from time to time. We will do our best to update you of any changes. Please refer back to this page to keep up to date with changes.

Making a complaint to the ICO

If you believe that we are not processing your data in accordance with the law then you have a right to complain to the Information Commissioners Office through their helpline 0303 123 1113