The UK Information Commissioner’s Office is an independent public body responsible for upholding information rights and data privacy. We adhere to their principles and guidelines.
In order to do this we:
Process your personal information in line with the ICO recommendations
Ensure that personal information collected is relevant and not excessive to needs
Only keep your personal information for as long as necessary
Only use your personal information for the reasons for which it was collected
Do everything we can to protect your personal information from accidental loss or unlawful processing
How we collect personal data:
We may collect your personal data in a number of ways, for example:
When you contact us by post, telephone, text, email or via our website ‘contact us’ section
If you send us messages or ask for information through social media
When you fill in an initial client questionnaire
How we use personal data:
Personal data is used to:
Respond to enquiries
Provide professional client consultations in line with our insurance policies
The information may include the following:
Contact details e.g. name, address, phone number, email address
Information concerning your health, medical conditions and medication
Date of birth, gender and marital status
Special educational needs
Contact details of your GP
You have the right to:
Request to see the information we hold about you
Tell us to change or update your information if it is inaccurate or it changes
Ask us to delete the information we hold about you.
Any request should be made in writing via email to email@example.com. Please allow 28 days for a response. With regard to client case histories, these are kept for 7 years in line with our insurance policy.
The information you give us is always kept strictly confidential however, in exceptional circumstances it may be deemed necessary to inform relevant authorities if the therapist deems there is a physical risk of harm to the client or others.
We will never give your data to third parties for advertising or marketing purposes.
How long do we keep your personal information?
We keep your personal information for as long as is necessary for your interaction with us. In some circumstances, we are required to keep the information for a set period of time, e.g. Client records – 7 years or, in the case of minors, for 7 years after their 18th Birthday.
How do we store your personal information?
All client case histories are stored as a paper copy only in a locked filing cabinet. The details are used solely for the purposes of providing a safe and effective kinesiology session by your kinesiologist. If you send us your copy via email then it is immediately printed and deleted from the computer.
Changes to this policy
This policy may change from time to time. We will do our best to update you of any changes. Please refer back to this page to keep up to date with changes.
Making a complaint to the ICO
If you believe that we are not processing your data in accordance with the law then you have a right to complain to the Information Commissioners Office through their helpline 0303 123 1113